Industry-Leading Solutions for a Unified Patient Relationship Journey
The success of patient relationship technology lies in its capacity to meet the dynamic needs of providers and patients, facilitating automated, AI-powered conversational two-way interactions through omnichannel, secure, and flexible outreach. TeleVox addresses these requirements seamlessly, offering communication solutions designed to engage, educate, and empower patients throughout their entire care journey, both now and into the future.
Discovery
Patient Self-Scheduling
Patients can schedule, and reschedule their appointments via virtual agent, phone call, text, or web chat. Our fully automated, closed-loop appointment workflows don’t just ease the manual work required of staff to manage appointments, they also save patients the time and hassle associated with calling your facility, navigating a phone tree, or waiting on hold.
Recalls and Care Gap Management
Keeping patients informed about recommended preventive care, routine screenings, vaccine availability, and eligibility can place a high burden on your staff. TeleVox automates outreach and encourages patient activation.
Help patients stay on track with their routine treatment plans by reminding them when it’s time to schedule an annual or follow-up appointment.
Iris, AI-Powered Virtual Agent
Leverage AI as your health system’s personalized, bi-directional virtual agent for your patients at every step of their care journey. Iris is a breakthrough AI-powered virtual agent that accurately and immediately answers patient questions using your content, reducing support volume and resolution times.
With Responsible AI, Iris can support self-service of routine EHR-integrated requests, such as scheduling appointments and answering a wide variety of inquiries through our persistent, conversational channels: SMART Voice, SMART SMS, SMART Web.
Answering Patient Inquiries with AI
With more patients than ever demanding an easily accessible, digital connection to their healthcare teams, our SMART Web and Smart SMS offer a true digital front door for inbound patient inquiries. Your organization can now stand out from the crowd by integrating this capability within your patient relationship journey to meet patient expectations.
SMART SMS seamlessly integrates with the EHR and published resources, employing AI to identify the right information and actions your patients need.
Marketing Campaign Outreach
TeleVox helps foster stronger overall health and well-being through educational campaigns. We conduct targeted outreach initiatives to inform both new and existing patients about available services, while encouraging them to seek care, and involve them in wellness activities.
Vaccination Reminders and Scheduling
TeleVox patient activation and engagement solutions facilitate automated communications aimed at promoting vaccine awareness and medication adherence. We assist healthcare providers and partners in achieving their patient outreach objectives. This includes:
- Reach out to eligible patients about vaccine availability
- Schedule upcoming vaccine appointments
- Remind patients of their upcoming vaccine appointments
Pre-Visit
Appointment Management
TeleVox’s advanced patient engagement workflow technology makes closed-loop appointment reminders simple and easy for providers. Patient scheduling actions like appointment confirmations, cancelations, or even rescheduling can be done by simply responding to a text message.
Patient and Agent Digital Chat
TeleVox’s Agent Chat allows contact centers to communicate directly with patients in real-time via SMS. Patients now have a more personal and reliable outreach tool to answer their inquiries and self-serve.
Appointment Reminders
Our automated appointment reminders can be delivered via phone call, email, or text (SMS), and can be personalized to each patient. Automated appointment reminders can dramatically reduce your no-shows or last-minute cancellations.
Pre-Visit Instructions
Avoiding bad prep and last-minute cancellations is as simple as engaging and educating patients before their procedures. TeleVox delivers communications via the right channel at the right time to help ensure that patients follow their care plan. This can help reduce readmissions, improve medication adherence, and enhance recovery time.
Referral Automation and Scheduling
TeleVox can help modernize this historically time-consuming and complicated process. Automate your referral management process by reaching out to eligible patients and encouraging them to schedule their referral appointments.
With our automated personalized outreach, keep your patients in the loop with easy referral appointment scheduling.
- Free up staff time
- Promote continuity of care
- Reduce revenue leakage
Broadcast Messaging
TeleVox enables patient communications on the fly so your organization can notify patients in mass about office closures, inclement weather, changes to check-in procedures, and other updates. Broadcast allows you to automate custom SMS, phone calls, and email messages to a group of patients or employees in real-time or schedule for later.
Visit
Streamlined Digital Check-in
TeleVox’s eCheck-in allows for the management of all patient intake activities under one dashboard. Healthcare teams can view each individual’s status along the patient engagement journey, moving through the intake process and addressing patient needs immediately.
Our digital tools send secure links to make filling out questionnaires like medical history, HIPAA forms, and other routine patient intake documents seamless for healthcare staff members and patients alike.
With eCheck-in patients can digitally:
- Fill out forms
- Input demographic information
- Pay copays
- Verify insurance
Insurance Collection
TeleVox streamlines collection of insurance during the patient intake process. Patients can submit photos of their insurance cards and have automatic eligibility checks performed, minimizing your team’s workload. Insurance information is also synced back to your EHR system.
Efficient Waitlist
This tool is used to help providers achieve higher utilization of available appointment slots by proactively reaching out to interested patients when appointment slots become available due to cancellations. This will also save your staff time by reducing the need to call patients to fill open slots.
Staff-to-Patient SMS Communication
You can rely on TeleVox’s Chat function for two-way, text-based interactions between staff and patients. As patient scheduling needs arise or staff members need to follow up with post-care instructions, this personalized communication method puts your staff in direct contact with patients. Healthcare staff now have a more convenient and reliable outreach tool to engage patients.
Directions to and Within Facility
TeleVox’s wayfinding feature streamlines the patient experience by guiding them directly through the healthcare facility. With a simple URL within an SMS message, patients gain access to digital maps or navigation instructions, making it a breeze to find their appointment location.
No-Show Management
Our platform enables you to reach out to patients who miss their appointments with personalized messages to streamline your healthcare system’s management of missed appointments. We automate communication through SMS, phone calls, and emails to notify patients about their missed appointments and help them reschedule using Live Connect.
Post Visit
Digital Care Programs
Utilize the power of TeleVox Digital Care Programs to streamline chronic disease management, surgery preparation, and recovery, allowing care teams to prioritize high-value patient care while reducing readmissions and financial costs. Our automated, cadenced communication is centered around patient education and instruction for patient journeys across specialties. Care management programs include:
- Chronic Care Management (Diabetes, CHF, COPD)
- Ongoing Care (Maternity Care, Cancer, IBS/IBD)
- Pre & Post-Op Care (Colonoscopy, Bronchoscopy, Orthopedics)
- & More
Post-Visit Education
Keeping patients informed and ensuring they stick to their care plan is crucial. Our post-visit follow-up messages make it effortless to ensure successful patient recoveries. Plus, responses can be seamlessly delivered to your EHR, making reports easy!
Medication Outreach
TeleVox streamlines the medication outreach process for patients to request prescription refills, reducing incoming calls to your office. Also delivering important educational messages to patients, reminding them to take their medications properly and providing insights on effectively managing health conditions.
Through clear instructions and supportive guidance, these messages empower patients to stay well-informed and committed to their treatment plans.
Digital Billing
Healthcare payments don’t have to be a pain for patients or your staff members. TeleVox allows patients to easily pay balances digitally. We make it simple for patients to pay their bills with a link via SMS and email messages. Spend less on paper statements by removing those that paid digitally.
Reputation Management
Your online reputation is absolutely critical to attracting new patients. With TeleVox’s automated Reputation Management capability, you can automatically solicit reviews from your happiest patients to boost your online review scores and collect meaningful feedback from your patients!
Surveys and Feedback
TeleVox Survey Solution allows healthcare providers and health systems to collect valuable feedback from patients, staff, and other stakeholders. It offers a wide range of features and customization options, including a drag-and-drop interface and detailed analytics. Start sending follow-up messages and learn more about what your patients, staff, and stakeholders are thinking!
