The industry’s most powerful AI-enabled patient relationship management platform
A Trusted Leader in Enhanced Digital Patient Engagement
Meeting the Most Important Goals in Healthcare & Pharmaceutical
For over 30 years, we’ve helped healthcare facilities as well as pharmaceutical and life sciences companies communicate with patients and members to build trust, preserve care continuity, and enhance the patient experience — before, during, after, and between visits. We have improved the patient experience and care through innovation. Iris, a new generation of AI-enabled patient-provider communication, marks a significant milestone in the evolution of patient engagement technology and enables health systems to deliver the self-service experience that consumers expect today.
Each time you communicate with patients is an opportunity. The right patient engagement solution can check every box.
Meaningful, omnichannel interactions activate and engage patients from scheduling to intake, appointment and beyond, promoting better care outcomes.
AI-enabled automated workflows eliminate the manual burden associated with reaching patients and managing communication touch points.
By transforming patient outreach without adding to staff workload, healthcare facilities, pharmaceutical organizations, and life sciences companies can drive revenue-generating interactions.
Powered by Experience, Proven at Scale
Healthcare Facilities
Hospitals, health systems, physician practices, FQHCs, and CHCs have relied on our leading patient engagement solution for 30 years. We provide automated, omnichannel patient outreach that empowers these individuals to take control of their care, ultimately reducing no-shows, improving outcomes, and driving revenue — all without adding to staff workload. From the earliest phone and email appointment reminders in the 1990s to our new Iris AI-enabled conversational virtual assistant solution, TeleVox has continued to drive the patient engagement landscape by automating the patient journey from patient discovery through the visit and on through post visit.
Pharma, Payors & Life Sciences
TeleVox partners with pharmaceutical and life sciences companies to develop strategic disease state awareness, education, and vaccination reminders by reaching more patients and members through targeted communications that include postcards, text, email, and IVR.
“Adopting the HouseCalls Pro platform has endeared us to our operations and executive teams. ACPNY has implemented a variety of automated workflows and over twenty Epic-event-based messages. We also love the self-service capability and on-demand broadcast messaging.”
“Since adopting HouseCalls Pro to capture real-time, self-reported patient information via SMS and record that in Epic, we have continued to expand the use of automated workflows. The configurability of the system and the service provided has been excellent.”
“Recently, a whole practice had to move. HouseCalls Pro provides tools that send reminders out, so we didn’t have a time delay to send out customized messages. We didn’t have to wait for TeleVox’s staff to build something. That helped our practice because we didn’t have to reach out to each patient to let them know where the new location was. Reaching out to each person would have cost a lot of money, so TeleVox’s system has saved us a lot of money. Everything ties into the finances. With this solution, we can utilize our time for other things. Our patient turnover would cost us in the long run if we weren’t utilizing the time slots and the follow-up program. Patients have come back, and we have made them aware that they need to be seen for things. The solution has definitely had a positive financial impact.”
“TeleVox’s greatest strength is customer service. When I have questions or need somebody to intervene, I get very good responses from my account manager. That individual is excellent and always checks on us to see whether there is anything they can do.”
“I really believe in the HouseCalls Pro product, and I regularly engage in networking with other people that use the system. I am a big fan of the platform and the framework on which the platform is built.”
The Patient Family Notifications workflow has helped a lot with logistics. Especially since we have limitations on people entering the hospital due to COVID protocols. It has really helped coordinate with rides. Family members drop the patients off and eventually they get the message that their family member is in recovery and know it’s time to head back into the hospital to pick them up. That is very helpful.
Since we started using TeleVox, we have had fewer no-shows. I think that is the goal of any appointment reminder system, and we have seen that.