Connecting With Patients, Redefining Care.
Televox’s Engage empowers providers to build trust through natural, compassionate AI conversations.
Call to experience Engage and get answers about WestCX.
A Trusted Leader in Enhanced Digital Patient Engagement
Meet Engage: Conversational AI That Feels Human
Engage delivers inbound and outbound, streaming speech-to-speech AI interactions that feel human. Enabled with LinguaAI, it understands multilingual needs and detects tone, while acting autonomously to optimize every conversation—blending empathy with efficiency.
From appointment scheduling to care follow-ups, Engage ensures every patient interaction drives better outcomes.
Optimize Every Patient Interaction
Journey Insights analyzes every intent, tracks data, interaction paths, and containment points—revealing where automation succeeds and where it needs improvement. While Insights360 identifies opportunities to improve care handoffs, reduce wait times, and enhance staff performance—ensuring every interaction supports better patient outcomes.
See How Journey Insights Improves Patient Care
Transform Patient Engagement with Rich, Interactive Communication
Move beyond standard SMS with secure, branded messages patients trust and act on. From appointment confirmations to self-service options, RCS streamlines workflows, reduces staff burden, and delivers measurable results.
Discover the Next Generation of Patient Messaging
Meeting the Most Important Goals in Healthcare & Pharmaceutical
For over 30 years, we’ve helped healthcare facilities as well as pharmaceutical and life sciences companies communicate with patients and members to build trust, preserve care continuity, and enhance the patient experience — before, during, after, and between visits. We have improved the patient experience and care through innovation. Engage, a new generation of AI-enabled patient-provider communication, marks a significant milestone in the evolution of patient engagement technology and enables health systems to deliver the self-service experience that consumers expect today.
Turn Patient Connections Into Powerful Outcomes.
Meaningful, omnichannel interactions activate and engage patients from scheduling to intake, appointment and beyond, promoting better care outcomes.
AI-enabled automated workflows eliminate the manual burden associated with reaching patients and managing communication touch points.
By transforming patient outreach without adding to staff workload, healthcare facilities, pharmaceutical organizations, and life sciences companies can drive revenue-generating interactions.
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