Introducing WestCX Orchestrate, a unified platform to coordinate every patient interaction > Learn More at WestCX

Patient Engagement That Reduces No-Shows, Streamlines Operations, and Improves Care Outcomes

Healthcare Providers

Fewer No‑Shows. Less Manual Outreach. Better Patient Access.

Televox, part of WestCX™, helping healthcare providers automate routine patient communication so care teams can focus on delivering care—not chasing patients.

From appointment reminders and inbound inquiries to follow‑ups and access coordination, Televox supports everyday provider engagement. WestCX Orchestrate™ connects those interactions into one coordinated system that improves access, reduces staff burden, and keeps patients moving forward.

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The Access and Engagement Challenges Providers Face Every Day

Across hospitals, health systems, and practices:

No‑shows disrupt schedules and revenue

Call volume overwhelms access and front‑desk teams

Follow‑ups and care coordination rely on manual work

Patients fall through gaps between visits

Clear, timely communication is critical to improving access, continuity of care, and operational efficiency.

WestCX Orchestrate Platform

From Access to Outcomes. Every Step, Fully Orchestrated.

WestCX Orchestrate listens, understands intent, and guides the next best action in real time—based on exactly where each patient is in their journey—across scheduling, referrals, care coordination, pre-visit preparation, discharge, billing, and ongoing engagement, so every interaction helps patients access care faster, stay informed, and move confidently through their healthcare journey.

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Proven Outcomes

Improve access, efficiency, and enterprise‑wide patient experience

35%
lower no-shows
15–25%
improvement in experience/quality
40%
reduction in routine calls
90%
reduction in manual outreach
~2000
staff hours saved
65%+
containment

Engagement Across the Care Journey

Televox enables reliable, patient-friendly communication across voice, SMS, RCS, web, and email.

WestCX Orchestrate takes it further—connecting inbound and outbound engagement across scheduling, reminders, follow‑up, and service so every interaction supports better access and outcomes.

Ready to Go Further?

Televox is one part of WestCX.

See how providers use WestCX Orchestrate to reduce no‑shows, improve patient access, and automate engagement across the care journey—without adding complexity for staff.

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“The Wellness postcard program allowed us to bring in significantly more patients than we normally have seen this time of the year.”

“We are happy to see healthcare companies are finding new ways to partner with us.”

“There is no doubt that this program is a very effective resource for our sales/marketing strategy.”

“The hybrid approach is unique and operational…a winning combination.”

“I am extremely pleased with the response of our targeted accounts… the partnership is wonderful.”

“I’ve expanded my target office contacts with the PostcardPlus program.”

“This resource helped me position myself as a partner and a strong resource to the customer.”

“This program allowed me to improve protocols and establish a stronger platform in my account.”

“The TeleVox team is very professional in support of our clinic!”

Office Provider

“This resource helped me position myself as a partner and a strong resource to the customer.”

Sales Representative

Ready to redefine patient care? See how Televox builds trust through natural, compassionate AI conversations.

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