Introducing WestCX Orchestrate, a unified platform to coordinate every patient interaction > Learn More at WestCX

The Patient Engagement Platform That Improves Adherence, Accelerates Trials, and Demonstrates Real-World Value

Pharma

AI‑Patient Engagement That Improves Adherence and Accelerates Trials.

Televox, part of WestCX™, supports pharma and life sciences teams with compliant, human‑first communication that improves patient follow‑through, accelerates therapy initiation, and strengthens real‑world outcomes. 

From adherence reminders to patient activation and support, Televox helps programs engage patients more effectively—while WestCX Orchestrate™ connects every interaction into coordinated, auditable journeys across the therapy lifecycle. 

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WestCX Orchestrate Platform

Across clinical trials, commercialization, and ongoing patient support, engagement gaps show up everywhere: 

  • Patients fall off therapy, weakening real‑world evidence 
  • Disconnected campaigns waste commercial spend 
  • HCPs miss timely clinical information 
  • Consent becomes fragmented across channels 

Clear, connected communication is critical to improving adherence, persistence, and measurable program value. 

Engagement Gaps Undermine Outcomes—and Evidence

Across clinical trials, commercialization, and ongoing patient support, engagement gaps show up everywhere:

  • Patients fall off therapy, weakening real‑world evidence
  • Disconnected campaigns waste commercial spend
  • HCPs miss timely clinical information
  • Consent becomes fragmented across channels

Clear, connected communication is critical to improving adherence, persistence, and measurable program value.

Improve adherence, trial performance, and commercial impact

32% average screening completion rate 

35% lower no-show rates for trial visits, improving protocol integrity 

30% Improvement in reminder recall success

22% increase in therapy compliance

Accelerated ROI demonstrated through reduced cost, higher retention, and faster timelines 

Communication Across the Full Therapy Lifecycle

Televox enables consistent, personalized communication across voice, SMS, RCS, email, and web chat.

WestCX Orchestrate takes this further—coordinating patient and HCP engagement from trial recruitment through post‑commercial support, with the compliance, intelligence, and auditability regulated programs require. 

Ready to Go Further? 

Televox is one part of WestCX.
See how pharma and life sciences teams use WestCX Orchestrate to improve adherence, scale HCP engagement, and generate the real‑world evidence needed for market access and value‑based strategies.

Visit the WestCX Pharma Platform →

“The Wellness postcard program allowed us to bring in significantly more patients than we normally have seen this time of the year.”

“We are happy to see healthcare companies are finding new ways to partner with us.”

“There is no doubt that this program is a very effective resource for our sales/marketing strategy.”

“The hybrid approach is unique and operational…a winning combination.”

“I am extremely pleased with the response of our targeted accounts… the partnership is wonderful.”

“I’ve expanded my target office contacts with the PostcardPlus program.”

“This resource helped me position myself as a partner and a strong resource to the customer.”

“This program allowed me to improve protocols and establish a stronger platform in my account.”

“The TeleVox team is very professional in support of our clinic!”

Office Provider

“This resource helped me position myself as a partner and a strong resource to the customer.”

Sales Representative

Ready to redefine patient care? See how Televox builds trust through natural, compassionate AI conversations.

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