Introducing WestCX Orchestrate, a unified platform to coordinate every patient interaction > Learn More at WestCX

About Us

Televox, now part of WestCX™

Televox has long been a trusted partner in patient engagement—helping healthcare organizations connect with patients, reduce administrative burden, and improve access to care.

Today, Televox is part of WestCX, a unified platform designed to coordinate every interaction across the patient journey—bringing together communication, data, and intelligence to drive better outcomes.

As part of WestCX, Televox is now connected to a broader orchestration platform that:

Unifies inbound and outbound interactions

Connects engagement across systems and channels

Applies real-time intelligence to guide next best actions

Ensures every interaction contributes to better outcomes

This approach enables healthcare organizations to move from fragmented outreach to truly coordinated patient engagement.

Explore how WestCX transforms the patient journey >

Meet Our Team

Sam Meckey

Sam Meckey is president of WestCX, overseeing the Mosaicx and Televox brands within West Technology Group. Sam joined WestCX in 2025, bringing more than 20 years of leadership experience in…

Sam Meckey

President, WestCX
Read Bio
Pam Kilzer

Pam Kilzer is Chief Financial Officer and Chief Operating Officer, WestCX, overseeing the Mosaicx and Televox brands within West Technology Group. As CFO, Pam leads all financial strategy and operations,…

Pam Kilzer

Chief Financial Officer and Chief Operating Officer, WestCX
Read Bio
Matt Whitmer

Matt Whitmer Matt Whitmer is Chief Revenue Officer and Senior Vice President of Marketing of WestCX, overseeing the Mosaicx and Televox brands within West Technology Group. In his role, Whitmer…

Matt Whitmer

Chief Revenue Officer, WestCX
Read Bio
Juan Rosero

Juan Rosero Juan Rosero is Chief Information Officer of WestCX, overseeing the Mosaicx and Televox brands within West Technology Group. With an illustrious career spanning multiple senior leadership positions at…

Juan Rosero

Chief Information Officer, WestCX
Read Bio
Rick King

Rick King Rick King is Chief Human Resources Officer of WestCX, overseeing the Mosaicx and Televox brands within West Technology Group. Rick joined West in July 2018 as head of…

Rick King

Chief Human Resources Officer, WestCX
Read Bio
William Bradshaw

William Bradshaw William Bradshaw is General Counsel of WestCX, overseeing the Mosaicx and TeleVox brands within West Technology Group. William has been with West Technology Group for over 10 years,…

William Bradshaw

VP, General Counsel​, WestCX
Read Bio

Our Purpose

Technology should amplify humanity—not replace it.

We design every solution to strengthen connection, build trust, and improve outcomes—ensuring that every interaction feels more human, even as it becomes more intelligent.

Our Values

Innovate with Purpose

AI should deliver measurable, realworld impact.

Champion Our Customers

Every decision starts with the people we serve.

Earn Trust Always

Security, privacy, and reliability are foundational.

Rise to Every Challenge

We adapt quickly and deliver with excellence.

Unite and Amplify

The best solutions come from working together.

“We haven’t had any issues with Televox, and the solution has come a long way within the last year. It is better now than it has ever been, and the vendor is moving in the right direction. Televox is showing us what they potentially have in terms of upgrades. They have also shown us a lot of new functionalities, like self-scheduling options and AI technology.”

VP, Large Enterprise Health System | Customer Review by KLAS Research

“I really believe in the HouseCalls Pro product, and I regularly engage in networking with other people that use the system. I am a big fan of the platform and the framework on which the platform is built.”

Manager | Customer Interview Conducted by KLAS Research About Technology

“Since adopting HouseCalls Pro to capture real-time, self-reported patient information via SMS and record that in Epic, we have continued to expand the use of automated workflows. The configurability of the system and the service provided has been excellent.”

Anthony Brown | Director, Application ServicesKettering Health Network

“TeleVox’s greatest strength is customer service. When I have questions or need somebody to intervene, I get very good responses from my account manager. That individual is excellent and always checks on us to see whether there is anything they can do.”

Manager | Customer Interview Conducted by KLAS Research About Service and Support

Ready to redefine patient care? See how Televox builds trust through natural, compassionate AI conversations.

Let’s Talk