The healthcare sector is also being transformed by the new consumer experience standards set by the consumer industry. Patients increasingly prefer to manage their healthcare interactions in the same way they handle other aspects of their lives—through their phones and…
PRM is an approach in healthcare that emphasizes building and maintaining long-term, meaningful relationships with patients. Unlike episodic patient engagement, PRM emphasizes continuous, data-driven interaction, enhancing patient experiences and outcomes while offering significant operational and financial benefits to healthcare systems.
Optimal management of referrals is at the heart of many clinical, financial, and regulatory initiatives within health systems. And for good reason. Since many referrals are related to diagnosis and treatment of serious medical issues, when referrals are not closed,…
Instead of spending on an advertising campaign to see what sticks, the key to recovery for pharma marketers is to get the right message to the right person at the right time in the way they wish to receive it…
In the ever-changing healthcare industry, one challenge that remains consistent across healthcare organizations is overworked and understaffed departments. Front desk staff, nurses, and even physicians on the front lines of patient care are tasked with a wide set of responsibilities,…
It’s widely agreed that generative artificial intelligence (AI) has the power to transform many industries, including healthcare. But how exactly this transformation will unfold remains unclear. As health systems look to capitalize on this new technology, leaders must evaluate what…
Healthcare organizations are focused on optimizing revenue, but are challenged by patients that don’t show up for appointments, fail to follow treatment plans, and don’t pay their bills on time. This is only exacerbated by stiff readmission penalties and the…
Improving the patient experience is always a top priority for healthcare organizations. However, staff shortages and related issues can often get in the way of reaching those goals. Check out our eBook about how automated, interactive engagement systems can improve…
Leaving it up to patients to adhere to treatment guidelines or be proactive with scheduling preventive screening appointments is risky. Missed appointments and care gaps are costly to healthcare organizations. In this eBook, Five Ways to Improve Patient Recall, you’ll…
Vaccinations save lives and yield positive economic results, preventing 14 million disease episodes per year and saving an estimated $43 billion dollars that would otherwise be spent on managing chronic and recurring, curable illness. In this eBook, you’ll learn why…