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Televox PhoneTree

Legacy Automated Phone Notifications

PhoneTree is Televox’s legacy, file‑driven automated calling platform designed to help healthcare organizations deliver timely phone reminders and notifications without adding work for front‑office staff.

What PhoneTree Does

  • Automated outbound calls: Dials patients using a schedule file exported from the practice management or EHR system, delivering pre‑recorded voice messages.
  • Appointment reminders & recalls: Notifies patients of upcoming visits, follow‑up appointments, or other scheduled events to reduce no‑shows.
  • Simple file-based workflow: Consumes flat files (e.g., daily appointment exports) from a designated network or SFTP location, eliminating the need for staff to key information into a separate system.
  • Confirmation capture: Allows patients to confirm or respond via keypress, feeding results back into a report file for staff review.
  • Configurable calling windows: Enables organizations to control when calls are placed (time of day, day of week) to align with patient expectations and reduce complaints.

Where PhoneTree Fits Today

PhoneTree is widely used by long‑time Televox customers who rely on a stable, voice‑only reminder system integrated with existing back‑office workflows. Many organizations are now transitioning from PhoneTree to Televox’s modern, cloud‑based platforms (such as HouseCalls Pro) to gain multi‑channel engagement, real‑time reporting, and tighter EHR integrations while preserving the core benefit PhoneTree has always delivered: reliable, automated outreach that keeps schedules full and staff focused on higher‑value work.

“We haven’t had any issues with Televox, and the solution has come a long way within the last year. It is better now than it has ever been, and the vendor is moving in the right direction. Televox is showing us what they potentially have in terms of upgrades. They have also shown us a lot of new functionalities, like self-scheduling options and AI technology.”

VP, Large Enterprise Health System | Customer Review by KLAS Research

“I really believe in the HouseCalls Pro product, and I regularly engage in networking with other people that use the system. I am a big fan of the platform and the framework on which the platform is built.”

Manager | Customer Interview Conducted by KLAS Research About Technology

“Since adopting HouseCalls Pro to capture real-time, self-reported patient information via SMS and record that in Epic, we have continued to expand the use of automated workflows. The configurability of the system and the service provided has been excellent.”

Anthony Brown | Director, Application ServicesKettering Health Network

“TeleVox’s greatest strength is customer service. When I have questions or need somebody to intervene, I get very good responses from my account manager. That individual is excellent and always checks on us to see whether there is anything they can do.”

Manager | Customer Interview Conducted by KLAS Research About Service and Support

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