We can help modernize this historically time-consuming, complicated process of managing referrals, lessen staff involvement, promote continuity of care, and reduce revenue leakage. With TeleVox, automated, personalized outreach keeps patients in the loop and allows for easy, digital scheduling.
Keeping patients informed about recommended preventive care, routine screenings, vaccine availability, and eligibility can place a high burden on your staff. TeleVox streamlines and automates outreach throughout the entire care journey, freeing up staff time while empowering patients.
The advanced patient engagement workflow technology available from TeleVox makes closed-loop appointment reminders possible. Patients can confirm, cancel, or even reschedule their appointments right from a text message. And these updates are documented directly in the EHR in real-time, reducing the manual burden on staff and improving no-show rates.
TeleVox offers EHR-integrated scheduling that allows patients to look up, schedule, and reschedule their appointments via online virtual assistant, voice call, or text message. Our fully automated, closed-loop appointment workflows don’t just ease the manual work required of staff to manage appointments. They also save patients the time and hassle associated with calling your facility, navigating a phone tree, or waiting on hold.
TeleVox enables patient communications on the fly so your organization can react to their ever-changing care delivery needs. You can use automated texts and voice calls to contact specific patient groups with personalized messages or reach all patients at once with the broadcast function. TeleVox also allows you to rely on its Live Chat for two-way, text-based interactions between staff and patients.
Simplifying your patients’ financial experience can alleviate frustration, save time, and even improve response and collection rates. Automated payment reminders from TeleVox give patients the option to pay bills via a secure URL delivered via text or even respond with a simple text message that conveniently connects them with a billing staff member.
Avoiding bad prep and last-minute cancellations while lowering readmissions is as simple as engaging and educating patients before their procedures. TeleVox powers outreach in the right channel and at the right time to help patients follow their care plan, while even improving recovery time, medication adherence, and attendance at follow-up visits.
Easing a patient’s healthcare experience isn’t limited to communications before and after their visit. TeleVox can help your organization provide step-by-step navigation support so patients can easily find their appointment location. Plus, wayfinding reduces the burden on your staff who may otherwise spend time assisting patients with directions.
Lowering readmissions is as simple as engaging and educating patients after their procedures. TeleVox powers outreach in the right channel and at the right time to help patients follow their care plan, while even improving recovery time, medication adherence, and attendance at follow-up visits.
Following any type of healthcare appointment—whether a virtual visit, annual physical, routine procedure, follow-up with a specialist, or otherwise—TeleVox enables a wide range of patient communications that reduce the need for back-and-forth phone tag with your staff. Automated text, email, IVR, and online virtual assistant interactions support notifications for test results, prescription reminders, discharge instructions, and everything in between.
Prompt input and feedback are vital to your patient experience goals and other initiatives designed to help your organization improve. With TeleVox, satisfaction surveys and review reminders can be automatically sent via text to patients following their appointments.