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Industry-Leading Solutions and Patient Engagement Technology

The success of any patient engagement technology hinges on its ability to meet the dynamic needs of providers and patients via multi-channel, secure, and flexible outreach. TeleVox offers patient communication solutions that are designed to address these requirements today and into the future.

digital healthcare

TeleVox Core Platform

Omnichannel Engagement Through SMS, IVR, Email and Virtual Assistant.

Pre-Visit

Referral Management

We can help modernize this historically time-consuming, complicated process of managing referrals, lessen staff involvement, promote continuity of care, and reduce revenue leakage. With TeleVox, automated, personalized outreach keeps patients in the loop and allows for easy, digital scheduling.

Recall Management

Keeping patients informed about recommended preventive care, routine screenings, vaccine availability, and eligibility can place a high burden on your staff. TeleVox streamlines and automates outreach throughout the entire care journey, freeing up staff time while empowering patients.

Automated Appointment Reminders

The advanced patient engagement workflow technology available from TeleVox makes closed-loop appointment reminders possible. Patients can confirm, cancel, or even reschedule their appointments right from a text message. And these updates are documented directly in the EHR in real-time, reducing the manual burden on staff and improving no-show rates.

Patient Scheduling

TeleVox offers EHR-integrated scheduling that allows patients to look up, schedule, and reschedule their appointments via online virtual assistant, voice call, or text message. Our fully automated, closed-loop appointment workflows don’t just ease the manual work required of staff to manage appointments. They also save patients the time and hassle associated with calling your facility, navigating a phone tree, or waiting on hold.

On-Demand, Broadcast and Live-Chat Messaging

TeleVox enables patient communications on the fly so your organization can react to their ever-changing care delivery needs. You can use automated texts and voice calls to contact specific patient groups with personalized messages or reach all patients at once with the broadcast function. TeleVox also allows you to rely on its Live Chat for two-way, text-based interactions between staff and patients.

Visit

Payment Notification

Simplifying your patients’ financial experience can alleviate frustration, save time, and even improve response and collection rates. Automated payment reminders from TeleVox give patients the option to pay bills via a secure URL delivered via text or even respond with a simple text message that conveniently connects them with a billing staff member.

Pre-Procedure Engagement

Avoiding bad prep and last-minute cancellations while lowering readmissions is as simple as engaging and educating patients before their procedures. TeleVox powers outreach in the right channel and at the right time to help patients follow their care plan, while even improving recovery time, medication adherence, and attendance at follow-up visits.

Wayfinding

Easing a patient’s healthcare experience isn’t limited to communications before and after their visit. TeleVox can help your organization provide step-by-step navigation support so patients can easily find their appointment location. Plus, wayfinding reduces the burden on your staff who may otherwise spend time assisting patients with directions.

Post-Visit

Post-Procedure Engagement

Lowering readmissions is as simple as engaging and educating patients after their procedures. TeleVox powers outreach in the right channel and at the right time to help patients follow their care plan, while even improving recovery time, medication adherence, and attendance at follow-up visits.

Post-Visit Communications

Following any type of healthcare appointment—whether a virtual visit, annual physical, routine procedure, follow-up with a specialist, or otherwise—TeleVox enables a wide range of patient communications that reduce the need for back-and-forth phone tag with your staff. Automated text, email, IVR, and online virtual assistant interactions support notifications for test results, prescription reminders, discharge instructions, and everything in between.

Reputation Management

Prompt input and feedback are vital to your patient experience goals and other initiatives designed to help your organization improve. With TeleVox, satisfaction surveys and review reminders can be automatically sent via text to patients following their appointments.

“Adopting the HouseCalls Pro platform has endeared us to our operations and executive teams. ACPNY has implemented a variety of automated workflows and over twenty Epic-event-based messages. We also love the self-service capability and on-demand broadcast messaging.”

Venus Jones | Director, Revenue Cycle Systems
AdvantageCare Physicians

“Since adopting HouseCalls Pro to capture real-time, self-reported patient information via SMS and record that in Epic, we have continued to expand the use of automated workflows. The configurability of the system and the service provided has been excellent.”

Anthony Brown | Director, Application Services
Kettering Health Network

“Recently, a whole practice had to move. HouseCalls Pro provides tools that send reminders out, so we didn’t have a time delay to send out customized messages. We didn’t have to wait for TeleVox’s staff to build something. That helped our practice because we didn’t have to reach out to each patient to let them know where the new location was. Reaching out to each person would have cost a lot of money, so TeleVox’s system has saved us a lot of money. Everything ties into the finances. With this solution, we can utilize our time for other things. Our patient turnover would cost us in the long run if we weren’t utilizing the time slots and the follow-up program. Patients have come back, and we have made them aware that they need to be seen for things. The solution has definitely had a positive financial impact.”

Manager | Customer Interview Conducted by KLAS Research About ROI/Cost

“TeleVox’s greatest strength is customer service. When I have questions or need somebody to intervene, I get very good responses from my account manager. That individual is excellent and always checks on us to see whether there is anything they can do.”

Manager | Customer Interview Conducted by KLAS Research About Service and Support

“I really believe in the HouseCalls Pro product, and I regularly engage in networking with other people that use the system. I am a big fan of the platform and the framework on which the platform is built.”

Manager | Customer Interview Conducted by KLAS Research About Technology

The Patient Family Notifications workflow has helped a lot with logistics. Especially since we have limitations on people entering the hospital due to COVID protocols. It has really helped coordinate with rides. Family members drop the patients off and eventually they get the message that their family member is in recovery and know it’s time to head back into the hospital to pick them up. That is very helpful.

Claudia Andrade | Senior Applications Analyst
Cambridge Health Alliance
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