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Meet Our Team

Vik-Krishnan
Vik Krishnan

Vik Krishnan has been the General Manager of Televox (a business unit of West) since 2020. He has worked in the healthcare and technology spaces for two decades. Vik was…

Vik Krishnan

General Manager
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Kamal-Anand
Kamal Anand

Kamal Anand is Chief Product Officer of Televox (a business unit of West) and has been involved in building mission-critical technology products for enterprise organizations for over thirty years. Kamal…

Kamal Anand

Chief Product Officer
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Nathalie-Lucero
Nathalie Lucero

Nathalie Lucero is Head of Client Operations of Televox (a business unit of West.) She joined West in January 2019 and has been supporting the Televox division since April 2020.…

Nathalie Lucero

Head of Client Operations
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Fred Sheffield

Fred Sheffield joined Televox as Chief Revenue Officer in December of 2022.  Fred has held various leadership roles in the healthcare technology space over his 25 year career. Fred was…

Fred Sheffield

Chief Revenue Officer
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Mark-Green
Mark C. Green

Mark Green is Head of Pharma and Payer Sales at TeleVox (a business unit of West) since April 2021 and has been in the Pharmaceutical, Biopharma, Medical Device and Healthcare…

Mark C. Green

Head of Pharma and Payer Sales
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Don-Thompson
Don Thompson

Don Thompson is the Head of Marketing at TeleVox (a business unit of West). Don joined in 2022 and has worked in the healthcare software and medical device industry for…

Don Thompson

Head of Marketing
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Mike-Ryan
Mike Ryan

Mike Ryan is the Head of Strategy and Special Programs of Televox (a business unit of West). He joined Televox in November 2020. Prior to joining the company, Mike served…

Mike Ryan

Head of Strategy and Special Programs
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“Adopting the HouseCalls Pro platform has endeared us to our operations and executive teams. ACPNY has implemented a variety of automated workflows and over twenty Epic-event-based messages. We also love the self-service capability and on-demand broadcast messaging.”

Venus Jones | Director, Revenue Cycle Systems
AdvantageCare Physicians

“Since adopting HouseCalls Pro to capture real-time, self-reported patient information via SMS and record that in Epic, we have continued to expand the use of automated workflows. The configurability of the system and the service provided has been excellent.”

Anthony Brown | Director, Application Services
Kettering Health Network

“Recently, a whole practice had to move. HouseCalls Pro provides tools that send reminders out, so we didn’t have a time delay to send out customized messages. We didn’t have to wait for TeleVox’s staff to build something. That helped our practice because we didn’t have to reach out to each patient to let them know where the new location was. Reaching out to each person would have cost a lot of money, so TeleVox’s system has saved us a lot of money. Everything ties into the finances. With this solution, we can utilize our time for other things. Our patient turnover would cost us in the long run if we weren’t utilizing the time slots and the follow-up program. Patients have come back, and we have made them aware that they need to be seen for things. The solution has definitely had a positive financial impact.”

Manager | Customer Interview Conducted by KLAS Research About ROI/Cost

“TeleVox’s greatest strength is customer service. When I have questions or need somebody to intervene, I get very good responses from my account manager. That individual is excellent and always checks on us to see whether there is anything they can do.”

Manager | Customer Interview Conducted by KLAS Research About Service and Support

“I really believe in the HouseCalls Pro product, and I regularly engage in networking with other people that use the system. I am a big fan of the platform and the framework on which the platform is built.”

Manager | Customer Interview Conducted by KLAS Research About Technology

The Patient Family Notifications workflow has helped a lot with logistics. Especially since we have limitations on people entering the hospital due to COVID protocols. It has really helped coordinate with rides. Family members drop the patients off and eventually they get the message that their family member is in recovery and know it’s time to head back into the hospital to pick them up. That is very helpful.

Claudia Andrade | Senior Applications Analyst
Cambridge Health Alliance
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